AICC Platform
AICC Platform
- AICC Platform
- SynK
With the data integration, SoDa can manage AI consulting center efficiently.
English
‘SynK’ is the AICC integrated platform service composed for the mutual connection and general management of independent AI engines for efficient AI consulting.
'SynK'retains the flexibility to apply it to all areas necessary of AI consulting through various engine managements such as speech recognition (STT: Speech to Text), sentiment analysis, and speech act authenticity
'SynK'has following advantages
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It is available to enhance the productivity and efficiency of works in the contact center
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It helps responding to customer’s question or solving problems in various areas such as automated voice response (IVR: Interactive Voice Response), Chatbot and machine running, etc.
Various Categories
'SynK' makes the AICC service
'SynK' makes the AICC service
possible in various areas.
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Insurance Sector
Imperfect sale monitoring & happy call service, etc.
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Finance Sector
Imperfect sale & customer response, and customer’s itinerary management
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Distribution Sector
Recognition of address & confirmation of shipping address, guide for the location information of a sale store and reservation
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Manufacturing Sector
Product AS guide and reception, shipping and dispatching reservation service, etc.
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Public Sector
Complaints response and reservation/guide available for 24 hours 365 days
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Platform Composition
Composition of AICC Platform 'SynK'
'SynK' provides the AICC integrated platform which includes the AI solution applied to various areas with verification.
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Business Model
Business Model
The AICC integrated platform 'SynK' helps expanding the business models in various areas through the connection between several solutions and data.
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Function
Major Function
'SynK' includes various management functions of consulting assistance, customer’s itinerary management, dashboard, and resource management, etc. so that it is available for both a consultant and a manager to use conveniently.
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Characteristic
Special Advantages
Please experience special features of the AICC integrated platform ‘SynK.’
'SynK' provides the AICC integrated platform service mounted with the AI solution verified in various areas to realize the customer satisfaction.
Reference
The AICC integrated platform ‘SynK’ of KL Cube
has been applied and utilized for the automation of consulting service in diverse financial sectors and public offices.
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Operation of KT AICC Service (2023~2024)
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Advancement of AICC integrated operation & management solution (2023)
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Establishment of AI Contact Center Platform in Shinhan Finance Group (2023~2024)
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Operation of Shinhan Life AI System (2022~2023)
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Establishment of STT and TA of RTA (2023~2024)
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Establishment of Digital New Deal IT (STT) (2022~2024)
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Establishment of ABL Life Insurance DCC Project (2022~2023)
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Establishment of AICC System (2022~2023)
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Development of the integrated operation & management platform for Hana Bank/Hana Card (2022)
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Establishment of the AICC Chatbot System for Hana Bank (2022)
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Establishment of the AICC Chatbot / Callbot System for Hana Card (2022)
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ITO DIGICO_Alpha DIGICO_KT AICC SaaS PaaS (Management of STT recognition rate) (2022)
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AI Managed (STT/TA) maintenance & repair (2022)
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Development of AI based imperfect sale prevention system (2022)
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